Cancellation Policy

We understand that unexpected events may arise and you may need to cancel or reschedule your pet's appointment. In order to provide the best service possible, we ask that you please notify us of any cancellations or rescheduling at least 24 hours in advance. Cancellations made with less than 24 hours' notice will be charged a fee of 25% of the scheduled service cost. No-shows will be charged 50% of the scheduled service. For daycare services, we require a minimum of 48 hours' notice for cancellations. Cancellations made with less than 48 hours' notice will be charged a fee of 25% of the scheduled daycare cost. No-shows will be charged 50% of the scheduled daycare. We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us.

Contact Details

• Luxpet Broadbeach, Queensland Avenue, Broadbeach QLD, Australia

  0466440410

  luxpetbroadbeach@gmail.com